When culture just clicks — how PointClickCare got culture right with Achievers

PointClickCare is no complete stranger to development. Their innovation intends to change health care with cloud-based software application that has a significant effect on individuals’’ s lives. Therefore, it was natural for the company to look for a platform partner that might assist to change staff member engagement at PointClickCare and support a business culture concentrated on both individuals and efficiency.

To reach and engage their more than 1,800 staff members, PointClickCare partnered with Achievers to meet 3 primary goals:

.Develop a program that would be easily embraced and available to all.Develop a culture of acknowledgment that extended beyond the program’’ s borders.Engage management in acknowledgment throughout the company.Culture as their competitive benefit.

PointClickCare’’ s creator and CEO thinks that culture is the single competitive benefit for any company. And to get culture right, you need to be purposeful about it.

The company appropriately called their worker engagement program iCare, acknowledging and rewarding workers with both points-based and social acknowledgment based upon business worths:

Day Brightener —– Team Player —– Solution Solver —– You Rock.Individuals —– Passion —– Performance

PointClickCare focused their program around helping with peer-to-peer acknowledgment in event of turning points such as birthdays and service anniversaries. To permit personalization, departments produced their own modules to assist enhance habits particular to the particular group’’ s success.


Building on the buzz and activity around producing a culture of acknowledgment, PointClickCare chose to introduce a company-wide occasion, the iCare Awards, to commemorate the staff members who provided and got the best variety of acknowledgments over the previous year. And they didn’’ t let the beginning of the pandemic stop them from hosting their red carpet-style occasion. PointClickCare took their awards virtual, supplying a vital touchpoint for their workers in the early days of the pandemic and developing a chance for real-time connection and shared experience in between workers throughout a challenging time.

The effect: Throughout the week of the iCare Awards, PointClickCare staff members sent out approximately 1.2 acknowledgments each —– a 1,209% boost from the week prior. And, the awards created a 123% boost in social acknowledgments throughout the platform YoY. This effort had a really remarkable —– and instant —– effect.

.It’’ s a go for extra online projects.

Keen to harness the advantage of centralizing their other company-wide programs, PointClickCare moved extra events into iCare, consisting of: health projects, turning point minutes highlighting service anniversaries, and staff member gratitude week.

The incorporation of these efforts into their Achievers platform not just indicated a constant experience and main center for all things staff member engagement —– it likewise enabled reporting and insight into the effects of their efforts. Following worker gratitude week, regular monthly active users on the platform increased by 62% over the previous month and has actually stayed 24% greater than their standard ever because.

.Indisputable effect.

With 99% of PointClickCare workers having actually triggered their accounts and 100% activation amongst supervisors, the iCare has actually ended up being an intrinsic component of their business culture. The program has even end up being a staple in their snack bar, where a big screen shows their live newsfeed of acknowledgments sent out and gotten.

Uptake of the program has actually caused quantifiable influence on worker engagement. Following the execution of their Achievers program, PointClickCare worker engagement ratings signed up at 89% —– a rating that beats the best-in-class criteria of 86%. The company has likewise developed their engagement study to consist of a concentrate on acknowledgment with concerns such as, ““ My direct supervisor offers me with acknowledgment for excellent work.” ” To this concern, workers reacted with a 85% favorable score, putting the company on par with the best-in-class leading 10% international standard. These figures are simply the start of what makes certain to be an impressive worker engagement and acknowledgment journey for PointClickCare and their individuals.

.A brilliant future.

Recognized as one of Canada’’ s Most Admired Cultures by Waterstone, PointClickCare continues to pursue quality in promoting worker engagement through significant and regular acknowledgment.

The company has strategies to duplicate the success of their iCare Awards by incorporating other business efficiency acknowledgment awards into their program. In the works is the allowance for even more event through brand-new quarterly awards.

To discover what other efforts are on the horizon for PointClickCare, download and read their total client case research study.

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The post When culture simply clicks —– how PointClickCare got culture right with Achievers appeared initially on Engage Blog .

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